[Network-Centric Resources] Requesting your feedback + ideas on indicators for success of a network-centric resource project

[Kristin Antin]

Hello network centric resource creators! Greetings from colorful
upstate New York.

I am really excited to be working on a new project at HURIDOCS (Human
Rights Information and Documentation Systems) that is focused on
co-creating network-centric resources related to information management for
the human rights community. We're running a pilot project now until the end
of the year to test out some ideas.

I have been thinking of how to apply some ideas from the Lean Impact
methodology (https://leanstartup.co/social-good/). The process is:
identifying assumptions that need to be correct in order for the project to
be successful, then identifying hypotheses that validate the assumptions
that we can test, then testing the ones that pose the highest risk to the
success of the project, and quickly to move on to the next hypotheses.
Eventually, if we can validate all of these assumptions, then we'll know
this approach is promising. (or something like that) Below is a list of
ideas for these initial assumptions, hypotheses, and indicators. The
indicator numbers I have so far are based on hunches (nothing scientific).


My biggest questions for you, as a network centric resource creator, are:

When you test your assumptions related to resources, and measure your
impact -- what have you found that works well? What indicators have you
come up with that are helpful? (or, have you given up on this?)

What do you think of this approach (below)? Do you think this process of
testing the indicators below will help me know if this project is
worthwhile? Will it help me prove its worth to funders?

You can find the assumptions in this google doc (where you can add
comments), or listed below.
https://docs.google.com/document/d/1FtNQFP0JaKBKb34iwpZ3yrbamHg_uVkmrY4KSnwDzhw/edit#

Assumption 1: HRDs want to learn new ways to address their information
challenges from the knowledge of their peers.
Hypothesis to test: HRDs participate in research about their information
challenges.
Indicator to validate hypothesis: 50% of surveys sent are completed

Assumption 2: HRDs will participate in the resource co-creation process.
Hypothesis to test: When asked, HRDs will commit to sharing their
knowledge, challenges and experiences for this resource co-creation
process.
Indicator to validate hypothesis: 50% of people invited to participate say
yes and follow through

Assumption 3: The resources contain information that is helpful to our
target audience.
Hypothesis to test: The resources are understandable to the target audience.
Indicator to validate hypothesis: When asked to rate how easy it is to
understand the resource, 80% of target audience select 8/10 or higher

Hypothesis to test: The resources are actionable (clear steps and
considerations for different contexts) to the work and challenges of our
target audience.
Indicator to validate hypothesis: When asked to rate how well the
information applies to their own work, 80% of target audience select 8/10
or higher

Hypothesis to test: Our target audience will recommend the resource to
colleagues, peers, networks.
Indicator to validate hypothesis: When asked how likely they are to
recommend this resource to others, 80% of target audience select 8/10 or
higher

Assumption 4: The resources can be found and accessed (e.g. watched,
downloaded, read) by our target audience.
Hypothesis to test: Our target audience can download the resource to their
device.
Indicator to validate hypothesis: In the first month, the resource is
downloaded (number of participants x 2) times

Assumption 5: Our target audience will find solutions to their information
challenges by using these resources.
Hypothesis to test: If people use the resource, and find it helpful, they
will tell us their story if we ask.
Indicator to validate hypothesis: We receive specific examples of how the
resources are used from 25% of people who receive the resource.

Assumption 6: By solving their information management challenges and
learning new skills, HRDs are able to reach their information management
goals.
?
?

Thank you so much for sharing your feedback and ideas!

Kristin

-- 
*Kristin Antin*
Knowledge Collaboration Lead
she/her

<https://www.huridocs.org/>
New York
Skype: kjantin | Twitter: @kjantin <https://twitter.com/kjantin> | PGP
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