[Network-Centric Resources] User Feedback and User Personas

[Dirk Slater]

Hi Hannah,

That is an EXCELLENT question.

The topic would be ‘Managing User Feedback’ - so how do you keep track of the feedback you are getting on your resource, how do you evaluate it and keep track of what you actually do with it.  And then how do you follow-up with those that have given you feedback so that you’re accountable and they feel ownership of their contribution.

Hope that’s helpful,

Dirk


> On 6 Aug 2019, at 16:59, Hannah Gardiner <hannah at sharedassets.org.uk> wrote:
> 
> Dear Dirk,
> 
> This could potentially be interesting. Could you be clearer what the topic would be exactly?
> All the best
> 
> 
> Hannah
> 
> On Tue, Aug 6, 2019 at 2:28 PM Dirk Slater <dirk at fabriders.net <mailto:dirk at fabriders.net>> wrote:
> Hello Everyone,
> 
> Taking a bit of a break from our online discussions over the summer,  but I’m already starting to hatch a plan for our next one. After having a conversation with Soraya Okuda at EFF about managing user feedback, I realised that would be a great topic for our next online discussion.  I’ve also touched base with Heather Leson at IFRC about her experience with collecting and integrating User Feedback for the Data Playbook and she expressed a lot of interest in participating.  My question for everyone on this list is: who else would like to be an anchor for the discussion?  Are you currently facing challenges with User Feedback and want to engage your peers on how to over come them? Let me know.
> 
> I’m tentatively scheduling the discussion for Tuesday, September 17th at 8:00 Pacific, 11 Easter, 16:00 London and 17:00 Europe.
> 
> Also, while I’ve got your attention on User Personas - I’ve just published a Workshop Exercise on Creating User Personas (https://www.fabriders.net/user-personas/ <https://www.fabriders.net/user-personas/>) in the FabToolkit. (https://www.fabriders.net/category/fabtoolkit/ <https://www.fabriders.net/category/fabtoolkit/>).  I could definitely use some feedback on the Post - so if you see anyway I can improve it, please let me know.  I’m also looking for some good use studies of User Personas (see towards the bottom on Examples of using User Personas) - I’d like to have a good list of using user personas in different contexts, so if you have a good, ‘here’s what we did with user personas’ up on the web somewhere, please send me a link.
> 
> And of course, if you are looking to have a one on one conversation about either of those topics, remember that FabRiders offers free one-hour consultations for Network Centric Resources.
> 
> Please get in touch!
> 
> Dirk
> 
> 
> 
> 
> Dirk Slater
> FabRider
> www.fabriders.net <http://www.fabriders.net/>
> Skype: dirkslater
> Wire: @FabRider
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> --
> 
> Hannah Gardiner
> 07538235988
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