[Network-Centric Resources] Re-designing huridocs.org for human rights defenders

[Kristin Antin]

Hey all.

Maya's email inspired me to reach out about our own website redesign
process (so thanks for sharing, Maya!). Sounds like things are moving in
a really good direction with that and I'm so glad.

We're in the very beginning stages of a huridocs.org website redesign.
We still need to write up user stories, but we already know that we want
to prioritise meeting the needs of human rights defenders (resources,
solutions, advice, tools, etc) ahead of explaining our organisation (our
history, our team, our funders, our policies, etc).

I have this vision, much like the idea behind RDF, to build up a
community-created or community-sourced knowledge base and really put
that at the center of this website...but alas, I'm afraid it might take
a long time to build up those resources. So I'm here wondering what a
good middle-ground could be so that we can still work on a new website
as we add to this collection of resources. It would be great to
redesign/update and "modularize" many of our existing resources (like
our 230-page manual on the events standard formats methodology for human
rights documentation). This could be the basis of this collection.

But what I'm struggling with right now is finding any examples of this
idea. Do you know of any NGO website that do a good job of providing
valuable resources front and center?

It's interesting that when I search for "knowledge base" I find examples
of how it's being used for call centers, for internal staff, and for
tech products (like https://www.dropbox.com/help). I'm surprised the
idea hasn't caught on yet for nonprofit orgs.

I know this is a really specific question so I apologize if it's too
narrow. But I would greatly appreciate any ideas, advice or examples you
have to share!

Thanks,
Kristin


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